[ { "id": "trackunit-revenue-cloud", "url": "https://oneninenordic.com/cases/trackunit-revenue-cloud", "markdown": "https://oneninenordic.com/cases/trackunit-revenue-cloud.md", "title": "Revenue Cloud built for commercial complexity and growth", "client": "Trackunit", "industry": "Construction technology", "outcome": "revenue", "unit": "core", "platform": [ "Salesforce", "Revenue Cloud", "CPQ", "DocuSign", "NetSuite" ], "summary": "Transformed a complex quoting environment into a scalable revenue process across configuration, pricing, approvals, quoting, e-signature and order handover.", "results": [ "Guided product configuration and pricing", "Advanced approvals and multilingual quoting", "Connected quote-to-order with DocuSign and NetSuite" ], "tags": [ "Revenue Cloud", "CPQ", "quote-to-order" ], "people": [ "tim-wolff-jacobsen" ], "answer": { "title": "Configure, price, approve, sign, hand over to NetSuite: one quote-to-order flow inside Salesforce", "nodes": [ { "label": "Configure", "note": "guided", "accent": false }, { "label": "Price", "note": "market, contract", "accent": false }, { "label": "Approve", "note": "approvals", "accent": false }, { "label": "Sign", "note": "DocuSign", "accent": false }, { "label": "Order", "note": "NetSuite", "accent": true } ] }, "order": 1, "body": "Trackunit sells connected hardware and software subscriptions to the construction industry, with pricing that depends on configuration, market and contract. The project replaced spreadsheet quoting with Revenue Cloud, so a seller can configure, price, route for approval, send for signature and hand over to NetSuite without leaving Salesforce." }, { "id": "genan-global-sales-foundation", "url": "https://oneninenordic.com/cases/genan-global-sales-foundation", "markdown": "https://oneninenordic.com/cases/genan-global-sales-foundation.md", "title": "One shared commercial foundation for global sales", "client": "Genan", "industry": "Manufacturing", "outcome": "revenue", "unit": "core", "platform": [ "Salesforce", "Sales Cloud", "ERP integration" ], "summary": "Replaced fragmented processes and unreliable customer data with one shared Salesforce Sales Cloud platform across a global sales organisation, integrated with ERP, reducing key-person dependency.", "results": [ "Shared customer, opportunity and pipeline data across global teams", "Standardised sales processes with real-time reporting and dashboards", "Customer knowledge retained within the organisation" ], "tags": [ "Sales Cloud", "commercial excellence", "data", "ERP integration" ], "people": [ "tim-wolff-jacobsen", "lucas-costa" ], "order": 2, "body": "Genan recycles tyres at industrial scale and sells into markets worldwide. Customer knowledge lived with individual sellers. The programme put customers, opportunities and activities on one platform, standardised the sales process and integrated with ERP, so management sees one pipeline and the organisation keeps what its people know." }, { "id": "universal-robots-mir-one-platform", "url": "https://oneninenordic.com/cases/universal-robots-mir-one-platform", "markdown": "https://oneninenordic.com/cases/universal-robots-mir-one-platform.md", "title": "Two Salesforce environments consolidated into one connected platform", "client": "Universal Robots and MiR (Teradyne Robotics)", "industry": "Industrial robotics", "outcome": "revenue", "unit": "core", "platform": [ "Salesforce", "Sales Cloud", "Service Cloud", "Experience Cloud", "Account Engagement" ], "summary": "Brought Universal Robots and MiR onto one scalable Salesforce platform connecting marketing, sales, service, customers and distributors across the value chain.", "results": [ "Unified customer and partner data foundation", "Harmonised commercial and service processes", "Connected customer and distributor experiences" ], "tags": [ "consolidation", "distributors", "service" ], "people": [ "morten-brandt", "sinuhe-zamarron", "raquel-gonzalez" ], "order": 3, "body": "Two robotics companies under Teradyne ran separate Salesforce orgs with different processes and partner models. We consolidated them into one platform with a shared data model, harmonised commercial and service processes and connected the distributor network through Experience Cloud." }, { "id": "energy-omnichannel-experience", "url": "https://oneninenordic.com/cases/energy-omnichannel-experience", "markdown": "https://oneninenordic.com/cases/energy-omnichannel-experience.md", "title": "An omnichannel experience for the future of home energy", "client": "Energy services company", "industry": "Energy services", "outcome": "revenue", "unit": "advisory", "platform": [ "any" ], "summary": "Defined the global customer experience strategy for solar, EV charging and heat pumps across stores, digital and customer service.", "results": [ "Complex buying journeys simplified across channels", "Stronger customer confidence in high-value energy purchases", "Scalable experience model for international expansion" ], "tags": [ "CX strategy", "journey design", "omnichannel", "service design" ], "people": [ "asa-andersson" ], "order": 4, "body": "Buying a heat pump or a solar installation is a high-value, low-frequency decision that crosses store, web, phone and installer. The strategy defined one experience model across those channels and a way to roll it out market by market." }, { "id": "property-services-brand-and-ai", "url": "https://oneninenordic.com/cases/property-services-brand-and-ai", "markdown": "https://oneninenordic.com/cases/property-services-brand-and-ai.md", "title": "Customer and business transformation across brand, digital and AI", "client": "Property management company", "industry": "Property services", "outcome": "efficiency", "unit": "advisory", "platform": [ "any", "local language model", "Exchange" ], "summary": "Redesigned brand, website and customer journeys while automating manual administration with AI-enabled workflows and knowledge management.", "results": [ "Connected customer experience defined across the client lifetime", "Brand, website and omnichannel experience redesigned", "Manual administration reduced through AI-enabled workflows" ], "tags": [ "CX strategy", "brand", "web", "AI enablement" ], "people": [ "asa-andersson", "ferdinand-drobik" ], "order": 5, "body": "Forty-five people handled repetitive email across about 600 properties. A small local language model drafts the replies; the real project was Exchange integration, retrieval and property-specific rules, so the AI fits the existing workflow instead of adding a new one." }, { "id": "finance-digital-foundation", "url": "https://oneninenordic.com/cases/finance-digital-foundation", "markdown": "https://oneninenordic.com/cases/finance-digital-foundation.md", "title": "From complex finance operations to a digital foundation", "client": "Finance function, Nordic group", "industry": "Finance", "outcome": "efficiency", "unit": "advisory", "platform": [ "any" ], "summary": "Mapped critical finance processes, Excel models and data dependencies to reduce risk and prepare for automation, AI and system migration.", "results": [ "End-to-end visibility across finance processes and data", "High-value opportunities for simplification and automation", "Clear roadmap for data readiness and system migration" ], "tags": [ "process optimisation", "AI and automation", "data and systems" ], "people": [ "lone-lind-riisgaard", "susana-machado" ], "order": 6, "body": "More than 150,000 files were identified and analysed to understand how the finance function actually ran. From that map came the automation candidates, the data-readiness plan and, later, a reporting process rebuilt with agents in a month." }, { "id": "manufacturing-operations-excellence", "url": "https://oneninenordic.com/cases/manufacturing-operations-excellence", "markdown": "https://oneninenordic.com/cases/manufacturing-operations-excellence.md", "title": "Operations excellence built for sustainable performance", "client": "Manufacturing company", "industry": "Manufacturing", "outcome": "efficiency", "unit": "advisory", "platform": [ "any" ], "summary": "Improved planning and production management across Sales and Operations Planning, daily management and continuous improvement.", "results": [ "Demand, capacity and execution connected", "Daily management and performance governance established", "Planning and production processes strengthened" ], "tags": [ "S&OP", "performance management", "continuous improvement" ], "people": [ "jesper-povlsen", "henrik-graham" ], "order": 7, "body": "Classic operational excellence: connect the commercial forecast to capacity and execution, establish daily management and a performance cadence, and keep improving." }, { "id": "medtech-ceo-workshop-human-plus-ai", "url": "https://oneninenordic.com/cases/medtech-ceo-workshop-human-plus-ai", "markdown": "https://oneninenordic.com/cases/medtech-ceo-workshop-human-plus-ai.md", "title": "Redesigning work with Human + AI: a CEO workshop", "client": "Nordic MedTech company", "industry": "MedTech", "outcome": "adaptability", "unit": "advisory", "platform": [ "any" ], "summary": "A half-day leadership workshop for a Nordic MedTech company on the AI agenda, the AI operating model, AI in R&D and MedTech regulation, and a 90-day adoption path.", "results": [ "Leadership aligned on what AI may do and who checks the results", "One real process redesigned as a Human + AI version with a named human decision", "A 90-day path starting with one bounded process" ], "tags": [ "AI operating model", "AI governance", "MedTech", "EU AI Act", "adoption" ], "people": [ "jesper-andersen" ], "order": 8, "body": "Status on the AI agenda, four ways to use AI in everyday work, cloud versus on-premises, the five pillars of AI governance, and what ISO 13485, MDR and the EU AI Act mean for AI in the product, in engineering and in administration. The group redesigned one real process on one sheet of paper." } ]