{
  "id": "universal-robots-mir-one-platform",
  "url": "https://oneninenordic.com/cases/universal-robots-mir-one-platform",
  "markdown": "https://oneninenordic.com/cases/universal-robots-mir-one-platform.md",
  "json": "https://oneninenordic.com/api/v1/cases/universal-robots-mir-one-platform.json",
  "title": "Two Salesforce environments consolidated into one connected platform",
  "client": "Universal Robots and MiR (Teradyne Robotics)",
  "industry": "Industrial robotics",
  "outcome": "revenue",
  "unit": "core",
  "platform": [
    "Salesforce",
    "Sales Cloud",
    "Service Cloud",
    "Experience Cloud",
    "Account Engagement"
  ],
  "summary": "Brought Universal Robots and MiR onto one scalable Salesforce platform connecting marketing, sales, service, customers and distributors across the value chain.",
  "results": [
    "Unified customer and partner data foundation",
    "Harmonised commercial and service processes",
    "Connected customer and distributor experiences"
  ],
  "tags": [
    "consolidation",
    "distributors",
    "service"
  ],
  "people": [
    "morten-brandt",
    "sinuhe-zamarron",
    "raquel-gonzalez"
  ],
  "order": 3,
  "body": "Two robotics companies under Teradyne ran separate Salesforce orgs with different processes and partner models. We consolidated them into one platform with a shared data model, harmonised commercial and service processes and connected the distributor network through Experience Cloud."
}