[
  {
    "id": "agentforce",
    "url": "https://oneninenordic.com/services/agentforce",
    "markdown": "https://oneninenordic.com/services/agentforce.md",
    "title": "Agentforce",
    "question": "Where would an agent actually pay off first?",
    "summary": "AI agents built into sales, service and field work on Salesforce, with the permissions, approvals and review that make them safe to run.",
    "outcome": "efficiency",
    "unit": "core",
    "platform": [
      "Salesforce",
      "Agentforce",
      "Data 360"
    ],
    "people": [
      "morten-brandt",
      "jesper-andersen",
      "sinuhe-zamarron"
    ],
    "cases": [
      "universal-robots-mir-one-platform"
    ],
    "order": 1,
    "body": "We treat an agent as model + tools + rules working inside defined boundaries. The first agent is chosen for a bounded, repetitive process where a baseline exists, so the result can be measured. We design the workflow, the data access and the controls before the prompt.\n\nTypical engagement: a two-week discovery that names three candidate processes, then a 90-day path that takes one of them from bounded test to production with monitoring in place."
  },
  {
    "id": "data-360",
    "url": "https://oneninenordic.com/services/data-360",
    "markdown": "https://oneninenordic.com/services/data-360.md",
    "title": "Data 360",
    "question": "Can your agents trust your data?",
    "summary": "One customer data foundation across clouds, so AI, reporting and activation run on the same truth.",
    "outcome": "adaptability",
    "unit": "core",
    "platform": [
      "Salesforce",
      "Data 360"
    ],
    "people": [
      "morten-brandt",
      "lucas-costa",
      "sinuhe-zamarron"
    ],
    "cases": [
      "genan-global-sales-foundation"
    ],
    "order": 2,
    "body": "Agents are only as good as the data they can reach. We harmonise customer, product and transaction data across Salesforce clouds and connected systems, define ownership and quality rules, and make it available to agents, reporting and marketing activation."
  },
  {
    "id": "revenue-cloud",
    "url": "https://oneninenordic.com/services/revenue-cloud",
    "markdown": "https://oneninenordic.com/services/revenue-cloud.md",
    "title": "Revenue Cloud and CPQ",
    "question": "How long does a complex quote take you?",
    "summary": "Product configuration, pricing, approvals, quoting, e-signature and order handover as one revenue process.",
    "outcome": "revenue",
    "unit": "core",
    "platform": [
      "Salesforce",
      "Revenue Cloud"
    ],
    "people": [
      "tim-wolff-jacobsen",
      "alessandra-lanfredi"
    ],
    "cases": [
      "trackunit-revenue-cloud"
    ],
    "answer": {
      "title": "Configure, price, approve, sign and hand over, without leaving Salesforce",
      "nodes": [
        {
          "label": "Configure",
          "accent": false
        },
        {
          "label": "Price",
          "accent": false
        },
        {
          "label": "Approve",
          "accent": false
        },
        {
          "label": "Sign",
          "accent": false
        },
        {
          "label": "Order",
          "accent": true
        }
      ]
    },
    "order": 3,
    "body": "We own Revenue Cloud in the Nordics. Guided configuration, advanced approvals, multilingual quoting and connected quote-to-order with DocuSign and ERP are the standard pattern, and Agentforce Revenue Management is where it goes next."
  },
  {
    "id": "field-service",
    "url": "https://oneninenordic.com/services/field-service",
    "markdown": "https://oneninenordic.com/services/field-service.md",
    "title": "Field Service",
    "question": "Is the right technician in the right place with the right part?",
    "summary": "Scheduling, dispatch, mobile work orders and service contracts, increasingly run by agents.",
    "outcome": "efficiency",
    "unit": "core",
    "platform": [
      "Salesforce",
      "Field Service"
    ],
    "people": [
      "raquel-gonzalez",
      "sinuhe-zamarron"
    ],
    "cases": [],
    "answer": {
      "title": "The right technician, in the right place, with the right part: scheduling, dispatch and parts are one loop",
      "nodes": [
        {
          "label": "Technician",
          "note": "scheduling, briefing",
          "accent": false
        },
        {
          "label": "Place",
          "note": "dispatch, work order",
          "accent": false
        },
        {
          "label": "Part",
          "note": "forecasting",
          "accent": true
        }
      ],
      "back": "follow-up feeds the next appointment"
    },
    "order": 4,
    "body": "Installation and maintenance businesses are where field service and AI agents meet first: appointment booking, parts forecasting, technician briefing and follow-up are all bounded processes with clear baselines."
  },
  {
    "id": "sales-cloud",
    "url": "https://oneninenordic.com/services/sales-cloud",
    "markdown": "https://oneninenordic.com/services/sales-cloud.md",
    "title": "Sales Cloud and commercial excellence",
    "question": "Does your pipeline tell you the truth?",
    "summary": "Pipeline visibility, forecasting and seller enablement on one shared commercial foundation.",
    "outcome": "revenue",
    "unit": "core",
    "platform": [
      "Salesforce",
      "Sales Cloud"
    ],
    "people": [
      "tim-wolff-jacobsen",
      "alessandra-lanfredi",
      "mikkel-nielsen"
    ],
    "cases": [
      "genan-global-sales-foundation",
      "universal-robots-mir-one-platform"
    ],
    "order": 5,
    "body": "We combine commercial process design with Sales Cloud delivery, so the CRM reflects how the sales organisation actually works and the forecast is one management can run the business on."
  },
  {
    "id": "service-cloud",
    "url": "https://oneninenordic.com/services/service-cloud",
    "markdown": "https://oneninenordic.com/services/service-cloud.md",
    "title": "Service Cloud",
    "question": "How much of your service work needs a person?",
    "summary": "Case management, contact centre and connected service journeys, with agents taking the routine.",
    "outcome": "efficiency",
    "unit": "core",
    "platform": [
      "Salesforce",
      "Service Cloud",
      "Agentforce"
    ],
    "people": [
      "raquel-gonzalez",
      "marina-plecas"
    ],
    "cases": [
      "universal-robots-mir-one-platform"
    ],
    "order": 6,
    "body": "Service is where Agentforce lands first for most clients. We design the service model, the escalation routes and the knowledge base, then put agents on the cases that fit."
  },
  {
    "id": "manufacturing-cloud",
    "url": "https://oneninenordic.com/services/manufacturing-cloud",
    "markdown": "https://oneninenordic.com/services/manufacturing-cloud.md",
    "title": "Manufacturing Cloud",
    "question": "Do sales, forecast and production see the same numbers?",
    "summary": "Sales agreements, account forecasting and production planning connected on Salesforce.",
    "outcome": "revenue",
    "unit": "core",
    "platform": [
      "Salesforce",
      "Manufacturing Cloud"
    ],
    "people": [
      "tim-wolff-jacobsen",
      "jesper-povlsen"
    ],
    "cases": [
      "manufacturing-operations-excellence"
    ],
    "order": 7,
    "body": "Manufacturing is our home market. We connect commercial planning on Salesforce with the S&OP and daily-management disciplines our advisory team brings, so the forecast and the plant agree."
  },
  {
    "id": "managed-services",
    "url": "https://oneninenordic.com/services/managed-services",
    "markdown": "https://oneninenordic.com/services/managed-services.md",
    "title": "Managed services",
    "question": "Who keeps it working after go-live?",
    "summary": "A dedicated team that runs, supports and improves your Salesforce platform and agents.",
    "outcome": "adaptability",
    "unit": "core",
    "platform": [
      "Salesforce"
    ],
    "people": [
      "marina-plecas",
      "lucas-costa"
    ],
    "cases": [],
    "order": 8,
    "body": "A fixed-fee managed service covering tickets, releases, monitoring and continuous improvement, including the agents we put into production. Ten of our people work in managed services."
  },
  {
    "id": "ai-operating-model",
    "url": "https://oneninenordic.com/services/ai-operating-model",
    "markdown": "https://oneninenordic.com/services/ai-operating-model.md",
    "title": "AI operating model",
    "question": "When the model changes, what remains?",
    "summary": "Ownership, governance, skills and routines that make AI dependable, whichever model you run.",
    "outcome": "adaptability",
    "unit": "advisory",
    "platform": [
      "any"
    ],
    "people": [
      "jesper-andersen",
      "aksel-watson",
      "ferdinand-drobik"
    ],
    "cases": [
      "medtech-ceo-workshop-human-plus-ai"
    ],
    "answer": {
      "title": "A model answers, an agent acts, a person owns the result",
      "nodes": [
        {
          "label": "Model",
          "note": "answers",
          "accent": false
        },
        {
          "label": "Agent",
          "note": "acts",
          "accent": false
        },
        {
          "label": "Owner",
          "note": "a named human decision",
          "accent": true
        }
      ]
    },
    "order": 10,
    "body": "The model can change. Knowledge, skills, control and accountability still need an owner. We help leadership teams decide what AI may do, who checks the results, where it runs (cloud, private cloud, on-premises) and how it is governed under GDPR and the EU AI Act.\n\nWe run this as a CEO workshop first, then a 90-day path that starts with one bounded process."
  },
  {
    "id": "process-redesign",
    "url": "https://oneninenordic.com/services/process-redesign",
    "markdown": "https://oneninenordic.com/services/process-redesign.md",
    "title": "Process redesign with Human + AI",
    "question": "Which part of the work changes most?",
    "summary": "Redesign one real process at a time: what AI does, where a person still decides, and the measure that proves it.",
    "outcome": "efficiency",
    "unit": "advisory",
    "platform": [
      "any"
    ],
    "people": [
      "ferdinand-drobik",
      "henrik-graham",
      "lone-lind-riisgaard"
    ],
    "cases": [
      "property-services-brand-and-ai",
      "finance-digital-foundation"
    ],
    "order": 11,
    "body": "AI creates value when it fits an existing workflow. We take a process with a named trigger, output and pain, sketch the Human + AI version on one page, and run a bounded test against a baseline. The hard work is still in people and process; we stay for that part."
  },
  {
    "id": "finance-transformation",
    "url": "https://oneninenordic.com/services/finance-transformation",
    "markdown": "https://oneninenordic.com/services/finance-transformation.md",
    "title": "Finance transformation",
    "question": "How many hands does your month-end need?",
    "summary": "Finance processes, reporting and back-office work rebuilt with agents, on a trusted data foundation.",
    "outcome": "efficiency",
    "unit": "advisory",
    "platform": [
      "any",
      "OneNine Finance"
    ],
    "people": [
      "lone-lind-riisgaard",
      "susana-machado"
    ],
    "cases": [
      "finance-digital-foundation"
    ],
    "order": 12,
    "body": "From mapping 150,000 files that run a finance function to rebuilding a reporting process with agents in a month, we approach finance as classic process optimisation done differently. Our own OneNine Finance product came out of this work."
  },
  {
    "id": "future-scan",
    "url": "https://oneninenordic.com/services/future-scan",
    "markdown": "https://oneninenordic.com/services/future-scan.md",
    "title": "Future Scan and the transformation framework",
    "question": "Where are you, and where do you want to be?",
    "summary": "A structured assessment in nine dimensions, a roadmap, a pilot and a scaling plan. Weeks, not years.",
    "outcome": "adaptability",
    "unit": "advisory",
    "platform": [
      "any"
    ],
    "people": [
      "jesper-andersen",
      "jesper-povlsen",
      "martin-hansen"
    ],
    "cases": [],
    "order": 13,
    "body": "Future Scan, Future Plan, Future Proof, Future Ready. The accelerated version starts with a one-week hackathon that ends in a prototype and a programme brief, builds the business cases in weeks two to four, delivers the first pilot by week eight and runs four-week scaling cycles from week nine."
  },
  {
    "id": "customer-experience",
    "url": "https://oneninenordic.com/services/customer-experience",
    "markdown": "https://oneninenordic.com/services/customer-experience.md",
    "title": "Customer and employee experience",
    "question": "Do customers choose you, and can your people deliver it?",
    "summary": "Experience strategy, journey and service design that change behaviour, not just screens.",
    "outcome": "revenue",
    "unit": "advisory",
    "platform": [
      "any"
    ],
    "people": [
      "asa-andersson",
      "esther-stormer"
    ],
    "cases": [
      "energy-omnichannel-experience",
      "property-services-brand-and-ai"
    ],
    "order": 14,
    "body": "Experience only creates value when it changes behaviour. We design customer and employee experiences across acquisition, conversion and lifetime value, and we connect them to the technology that has to deliver them."
  },
  {
    "id": "operational-excellence",
    "url": "https://oneninenordic.com/services/operational-excellence",
    "markdown": "https://oneninenordic.com/services/operational-excellence.md",
    "title": "Operational excellence",
    "question": "Is the plan what the plant actually does?",
    "summary": "S&OP, daily management, performance governance and continuous improvement.",
    "outcome": "efficiency",
    "unit": "advisory",
    "platform": [
      "any"
    ],
    "people": [
      "jesper-povlsen",
      "henrik-graham"
    ],
    "cases": [
      "manufacturing-operations-excellence"
    ],
    "order": 15,
    "body": "Demand, capacity and execution connected. We establish the planning and daily-management disciplines, then add the technology and the agents that keep them running."
  }
]