{
  "id": "customer-experience",
  "url": "https://oneninenordic.com/services/customer-experience",
  "markdown": "https://oneninenordic.com/services/customer-experience.md",
  "json": "https://oneninenordic.com/api/v1/services/customer-experience.json",
  "title": "Customer and employee experience",
  "question": "Do customers choose you, and can your people deliver it?",
  "summary": "Experience strategy, journey and service design that change behaviour, not just screens.",
  "outcome": "revenue",
  "unit": "advisory",
  "platform": [
    "any"
  ],
  "people": [
    "asa-andersson",
    "esther-stormer"
  ],
  "cases": [
    "energy-omnichannel-experience",
    "property-services-brand-and-ai"
  ],
  "order": 14,
  "body": "Experience only creates value when it changes behaviour. We design customer and employee experiences across acquisition, conversion and lifetime value, and we connect them to the technology that has to deliver them."
}