{
  "id": "field-service",
  "url": "https://oneninenordic.com/services/field-service",
  "markdown": "https://oneninenordic.com/services/field-service.md",
  "json": "https://oneninenordic.com/api/v1/services/field-service.json",
  "title": "Field Service",
  "question": "Is the right technician in the right place with the right part?",
  "summary": "Scheduling, dispatch, mobile work orders and service contracts, increasingly run by agents.",
  "outcome": "efficiency",
  "unit": "core",
  "platform": [
    "Salesforce",
    "Field Service"
  ],
  "people": [
    "raquel-gonzalez",
    "sinuhe-zamarron"
  ],
  "cases": [],
  "answer": {
    "title": "The right technician, in the right place, with the right part: scheduling, dispatch and parts are one loop",
    "nodes": [
      {
        "label": "Technician",
        "note": "scheduling, briefing",
        "accent": false
      },
      {
        "label": "Place",
        "note": "dispatch, work order",
        "accent": false
      },
      {
        "label": "Part",
        "note": "forecasting",
        "accent": true
      }
    ],
    "back": "follow-up feeds the next appointment"
  },
  "order": 4,
  "body": "Installation and maintenance businesses are where field service and AI agents meet first: appointment booking, parts forecasting, technician briefing and follow-up are all bounded processes with clear baselines."
}