{
  "id": "service-cloud",
  "url": "https://oneninenordic.com/services/service-cloud",
  "markdown": "https://oneninenordic.com/services/service-cloud.md",
  "json": "https://oneninenordic.com/api/v1/services/service-cloud.json",
  "title": "Service Cloud",
  "question": "How much of your service work needs a person?",
  "summary": "Case management, contact centre and connected service journeys, with agents taking the routine.",
  "outcome": "efficiency",
  "unit": "core",
  "platform": [
    "Salesforce",
    "Service Cloud",
    "Agentforce"
  ],
  "people": [
    "raquel-gonzalez",
    "marina-plecas"
  ],
  "cases": [
    "universal-robots-mir-one-platform"
  ],
  "order": 6,
  "body": "Service is where Agentforce lands first for most clients. We design the service model, the escalation routes and the knowledge base, then put agents on the cases that fit."
}