# An omnichannel experience for the future of home energy

Client: Energy services company. Industry: Energy services. Outcome: Capture revenue. Platform: any.

Defined the global customer experience strategy for solar, EV charging and heat pumps across stores, digital and customer service.

## Results
- Complex buying journeys simplified across channels
- Stronger customer confidence in high-value energy purchases
- Scalable experience model for international expansion

Buying a heat pump or a solar installation is a high-value, low-frequency decision that crosses store, web, phone and installer. The strategy defined one experience model across those channels and a way to roll it out market by market.

Canonical: https://oneninenordic.com/cases/energy-omnichannel-experience
Source: OneNine content model, updated 2026-11-04