# Customer and business transformation across brand, digital and AI

Client: Property management company. Industry: Property services. Outcome: Improve efficiency. Platform: any, local language model, Exchange.

Redesigned brand, website and customer journeys while automating manual administration with AI-enabled workflows and knowledge management.

## Results
- Connected customer experience defined across the client lifetime
- Brand, website and omnichannel experience redesigned
- Manual administration reduced through AI-enabled workflows

Forty-five people handled repetitive email across about 600 properties. A small local language model drafts the replies; the real project was Exchange integration, retrieval and property-specific rules, so the AI fits the existing workflow instead of adding a new one.

Canonical: https://oneninenordic.com/cases/property-services-brand-and-ai
Source: OneNine content model, updated 2026-11-04