# Service Cloud

*How much of your service work needs a person?*

Case management, contact centre and connected service journeys, with agents taking the routine.

Outcome: Improve efficiency. Delivered by OneNine Core. Platform: Salesforce, Service Cloud, Agentforce.
People: [raquel-gonzalez](/people/raquel-gonzalez), [marina-plecas](/people/marina-plecas).
Cases: [universal-robots-mir-one-platform](/cases/universal-robots-mir-one-platform).

Service is where Agentforce lands first for most clients. We design the service model, the escalation routes and the knowledge base, then put agents on the cases that fit.

Canonical: https://oneninenordic.com/services/service-cloud
Source: OneNine content model, updated 2026-11-04