onenine

Who we are

Why trust OneNine?

Our partners have spent more than 20 years leading transformation for some of the world's most recognised brands. You'll work directly with the people who shape the strategy, lead the work and stay involved from start to finish.

Get to know us

Our story

Why we do what we do.

Over the years, we've learnt what creates lasting change—and what gets in the way. Great strategies need experienced people who can turn ideas into action.

That's why we built OneNine. We bring together senior specialists with decades of experience across customer experience, operations and enterprise technology, working as one accountable team from strategy through to delivery.

200+

Years of combined experience

21

Senior specialists

20+

Enterprise transformation programmes

2024

Global CX Leader of the Year

The OneNine partner team

Our experience

Trusted by some of the world's leading brands.

The experience we bring to OneNine has been built over decades, working with organisations across industries, markets and transformation programmes.

Many of these partnerships began long before OneNine was founded, and they continue to shape how we work today.

Brands and organisations our team has worked with

Our name

Every journey starts somewhere.

Ours started on 1 September. That's where the name OneNine comes from — a reminder of the day we set out to build a company focused on helping organisations create lasting business value.

The team

The people behind the work.

A senior partnership of 19 specialists across strategy, customer experience, operations and enterprise technology.

OneNine Consulting Group

OneNine CORE

OneNine Advisory

OneNine CORE

Angie Kitahara

Office Coordinator

Angie Kitahara

Operations & Office Management

Let's talk

Every great partnership starts with a conversation.

Tell us what you're working on. We'll listen, share our perspective and explore what's possible together.

Let's talk