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The Group

How do you achieve commercial excellence?

We help organisations capture more revenue and improve efficiency by bringing strategy, customer experience, operations and technology together, enabled by AI, enterprise technology and modern digital platforms.

Committed to your goals. Accountable for the results.

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200+

Years Experience

19

Specialists

20+

Programmes

Salesforce

Partner

2024

Global CX Leader

Where we create value.

Business Outcome

Capture revenue.

Grow revenue by creating better customer experiences across acquisition, conversion and customer lifetime value.

  • ↑ Win more customers
  • ↑ Convert opportunities
  • ↑ Grow customer value

Business Outcome

Capture efficiency.

Improve productivity and optimise costs by simplifying operations with AI, technology and connected data.

  • ↑ Increase productivity
  • ↓ Reduce complexity
  • ↓ Lower cost

Two areas. Focused on business performance.

ADVISORY

Create business value.

We bring together customer experience, technology and operations to identify and deliver the opportunities that drive growth and efficiency.

Better Experiences · Smarter Technology · Greater Efficiency

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SALESFORCE

Make Salesforce deliver.

We combine business understanding with deep Salesforce expertise to create connected solutions that improve commercial performance.

Sales · Service · Marketing · AI

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Results delivered

Business outcomes delivered in practice.

We've helped leading organisations improve growth, efficiency and organisational capability by connecting strategy, people and technology.

Brands and organisations our team has worked with
Energy ServicesExperience

An omnichannel experience for the future of home energy.

Defined the global customer experience strategy for solar, EV charging and heat pumps across stores, digital and customer service.

  • →Complex buying journeys simplified across channels
  • →Stronger customer confidence in high-value energy purchases
  • →Scalable experience model for international expansion
CX StrategyJourney DesignOmnichannelService Design
ManufacturingSalesforce

One global Salesforce foundation for a growing sales organisation.

Implemented Salesforce to unify customers, opportunities and sales activities across markets and reduce key-person dependency.

  • →Single shared view of customers and opportunities across global teams
  • →Standardised sales processes with real-time reporting and dashboards
  • →Scalable Salesforce foundation for future growth
SalesforceSales CloudCRM StrategyChange Management
Property ServicesExperience & AI

Customer and business transformation across brand, digital and AI.

Redesigned brand, website and customer journeys while automating manual administration with AI-enabled workflows and knowledge management.

  • →Connected customer experience defined across the client lifetime
  • →Brand, website and omnichannel experience redesigned
  • →Manual administration reduced through AI-enabled workflows
CX StrategyBrandWebAI Enablement

Every great partnership starts with a conversation.

Tell us what you're working on. We'll listen, share our perspective and explore what's possible together.

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