How much of your service work needs a person?
Service Cloud. Case management, contact centre and connected service journeys, with agents taking the routine.
Improve efficiency · OneNine Core · Salesforce, Service Cloud, Agentforce
Service is where Agentforce lands first for most clients. We design the service model, the escalation routes and the knowledge base, then put agents on the cases that fit.
source: services/service-cloud updated 2026-11-04 markdown permalink
Where we did it.
Two Salesforce environments consolidated into one connected platform
- Unified customer and partner data foundation
- Harmonised commercial and service processes
- Connected customer and distributor experiences
source: cases updated 2026-11-04 permalink
Who to ask.
Salesforce Service and Field Service
Salesforce consulting and delivery
source: people updated 2026-11-04 permalink