Åsa Andersson
Partner, group. Total experience strategies, brand and digital transformation.
Åsa Andersson is partner at OneNine, working on total experience strategies, brand and digital transformation.
Ask about customer experience, employee experience, brand, service design, omnichannel.
source: people/asa-andersson updated 2026-11-04 markdown permalink
What to ask about.
Do customers choose you, and can your people deliver it?
Experience strategy, journey and service design that change behaviour, not just screens.
source: services updated 2026-11-04 permalink
Work.
An omnichannel experience for the future of home energy
- Complex buying journeys simplified across channels
- Stronger customer confidence in high-value energy purchases
- Scalable experience model for international expansion
Customer and business transformation across brand, digital and AI
- Connected customer experience defined across the client lifetime
- Brand, website and omnichannel experience redesigned
- Manual administration reduced through AI-enabled workflows
source: cases updated 2026-11-04 permalink