Raquel Gonzalez
Manager, OneNine Core. Salesforce Service and Field Service.
Raquel Gonzalez is manager at OneNine, working on salesforce Service and Field Service.
Ask about Field Service, Service Cloud, contact centre.
source: people/raquel-gonzalez updated 2026-11-04 markdown permalink
What to ask about.
Is the right technician in the right place with the right part?
Scheduling, dispatch, mobile work orders and service contracts, increasingly run by agents.
How much of your service work needs a person?
Case management, contact centre and connected service journeys, with agents taking the routine.
source: services updated 2026-11-04 permalink
Work.
Two Salesforce environments consolidated into one connected platform
- Unified customer and partner data foundation
- Harmonised commercial and service processes
- Connected customer and distributor experiences
source: cases updated 2026-11-04 permalink