An omnichannel experience for the future of home energy

Energy services company · Energy services · Capture revenue · OneNine Advisory

Defined the global customer experience strategy for solar, EV charging and heat pumps across stores, digital and customer service.

Buying a heat pump or a solar installation is a high-value, low-frequency decision that crosses store, web, phone and installer. The strategy defined one experience model across those channels and a way to roll it out market by market.

Results

• Complex buying journeys simplified across channels
• Stronger customer confidence in high-value energy purchases
• Scalable experience model for international expansion

source: cases/energy-omnichannel-experience updated 2026-11-04 markdown permalink