Two Salesforce environments consolidated into one connected platform

Universal Robots and MiR (Teradyne Robotics) · Industrial robotics · Capture revenue · OneNine Core

Brought Universal Robots and MiR onto one scalable Salesforce platform connecting marketing, sales, service, customers and distributors across the value chain.

Two robotics companies under Teradyne ran separate Salesforce orgs with different processes and partner models. We consolidated them into one platform with a shared data model, harmonised commercial and service processes and connected the distributor network through Experience Cloud.

Results

• Unified customer and partner data foundation
• Harmonised commercial and service processes
• Connected customer and distributor experiences

Platform: Salesforce, Sales Cloud, Service Cloud, Experience Cloud, Account Engagement

source: cases/universal-robots-mir-one-platform updated 2026-11-04 markdown permalink